Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy describes how Pristine Image Med Spa, LLC, doing business as Pristine Image Med Spa (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information obtained through our website, online forms, SMS communications, and in-person services. We operate in the State of Texas.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

• Full name

• Email address

• Phone number (including mobile number)

• Date of birth (when required for services)

• Appointment and service details

• Billing and payment information

• Health and wellness intake information required to provide services (when applicable)

B. Automatically Collected Information

• IP address

• Browser type and device information

• Website usage and interaction data

C. SMS Communication Data

• Mobile phone number

• Message content and timestamps

• Opt-in and opt-out consent records

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide aesthetic, wellness, and medical-adjacent services

• Communicate appointment reminders, service updates, and wellness information

• Send promotional and marketing communications (when you have opted in)

• Process payments and transactions

• Respond to inquiries and provide customer support

• Improve our services, website, and marketing efforts

• Comply with legal, regulatory, and carrier requirements

3. SMS Messaging & TCR Compliance

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Pristine Image Med Spa, which may include:

• Appointment confirmations and reminders

• Service-related notifications

• Wellness program communications

• Promotional and marketing messages

Messaging Disclosures

• Message frequency may vary

• Message and data rates may apply

• Consent to receive SMS messages is not a condition of purchase

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us using the information below.

Data Protection Statement (Carrier-Required)

Mobile information, including SMS opt-in data and consent records, will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

4. Sharing of Information

We do not sell your personal information.

We may share information only with:

• Trusted service providers that assist with business operations (e.g., booking systems, payment processors, SMS platforms)

• Licensed medical providers or partners involved in your care, when applicable

• Government or regulatory authorities when required by law

All third-party service providers are contractually required to safeguard your information.

5. Medical & Wellness Information Disclaimer

Some services offered by Pristine Image Med Spa involve wellness or medical-adjacent information. While we may not always be classified as a “covered entity” under HIPAA, we apply reasonable administrative, technical, and physical safeguards to protect any health-related information you provide and restrict access to authorized personnel only.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic and usage trends

• Enhance user experience

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

7. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse. Despite these efforts, no data transmission or storage system can be guaranteed to be 100% secure.

8. Your Rights & Choices (Texas Residents)

You have the right to:

• Request access to your personal information

• Request correction or deletion of your information (subject to legal and record-keeping requirements)

• Withdraw consent for communications, including SMS marketing

Requests may be submitted to pristineimageoffice@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party sites.

10. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors without verified parental or guardian consent.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Pristine Image Med Spa, LLC
DBA: Pristine Image Med Spa
535 West Southwest Loop 323, Suite 205
Tyler, TX 75701
Email: pristineimageoffice@gmail.com
Phone: 903-520-1210
Website: https://www.pristineimagemedspa.com